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Welcome to Northstar's Remote Assistance Portal.

Please only enter the Session ID below when directed to do so by our support staff.

In order to provide the most timely, efficient and cost-effective support for your network and computer systems please submit service requests using one of the following three methods:

Web: Complete the Service Request form on our web site

Email: Send an email to

Phone: Call the help desk at (413) 525-2618 x102

If the matter is urgent you should always call the help desk!

Remote Assistance:

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