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What is V.C.M.™ Managed IT Services?​


V.C.M. Managed IT Services is a new solution to an old problem, instead of the traditional pay to fix a problem as it happens, you pay one consistent monthly price and your computers, servers and network are continuously and proactively kept running efficiently!



What's included in your V.C.M.™ Managed IT Services package?



• 24/7/365 Network Monitoring
• Help-desk Ticketing System

• Response to help-desk tickets
• Unlimited Remote Support
• 24/7/365 Available Onsite Support
• Managed Data Backup and Disaster Recovery
• Security Patch and Update Management
• Proactive System Maintenance on workstations and servers
• Managed Anti-Virus Services

• Software/Hardware installation and deployment

• Manage users and user policies
• Inventory and Asset Management
• SLA Management



V.C.M. Managed Services utilizes the latest technology to help you succeed, providing you with all the advantages of IT service and support while sparing you the high costs of managing an IT in-house. Our devoted team of  managed IT service engineers, technicians and support specialists will monitor your networks and servers, addressing needs when (and even before) they arise.

Eliminate the costs and hassles of managing an IT in-house and spend time on developing your business and growing profits.



Contact Northstar Network Group to learn more about how managed services can improve your business by getting a free, no-obligation network review and consultation.

V.C.M. Managed Services is available in a few different configurations depending on your individual needs. 

Below are some pre-configured models:


Base Level:

Monitor Network
Respond to Help Desk Tickets
Monitor Backups
Provide Patch Management
Provide Remote Desktop Support
Monitor Internet Connections
Monitor Antivirus
Online Asset Management
Monday – Friday 9-5
Additional Support at an hourly rate



Level A:  Includes Base PLUS:
Unlimited Remote Support
Unlimited Remote Software Installation
Monday – Friday 9-5
Additional Support at an hourly rate



Level B:  Includes Base PLUS
Unlimited Remote Support
Unlimited Remote Software Installation
Monday – Sunday 8-8



Level C: Includes Base PLUS
Unlimited Remote Support
Unlimited Remote Software Installation
Unlimited on-site support
Microsoft Application Support
Emergency After hours support



We offer different pricing options based on your exact needs and can work within almost any budget!

V.C.M Managed Services